Building a True Team

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October 15, 2015 by Harry Stoll

True teamwork is exhilarating, and is one of the most productive human activities. Every business wants to harness the incredible energy from true teamwork. However, achieving such a level of motivation and team spirit is never easy.

A real team is made up of diverse individuals who may be unequal in experience, talent, or education, but who are equal in their commitment to working together to achieve for the well-being of the organization, each other and their customers.

To be successful, we can no longer look at our organizations as departments, divisions, or branch offices. We must look at the bigger picture and resolve to work together in ways we may never have done before.

Studies have shown individuals of ‘average’ intelligence, when working as a team, test at “genius” level. In some ways a true team “becomes a genius when everyone works together.” In most cases, when a team is working at optimal performance, it is hard to know who the leader is. In other words, the team runs the team. This is so vital for the survival of a business today, particularly when a team’s leader ‘goes down’.

Such teamwork doesn’t happen by accident. It requires commitment and effort, a willingness to accept the uniqueness of others, and an appreciation of diversity. More than ever, managers and executives need to build responsible and committed team members if they want the best performance from them. But how do they go about it? We build teams in our companies the same way we build relationships with our friends and coworkers. Trust in one another is of utmost importance. A true team will perform optimally at ‘The Speed of Trust’. Management must also obtain a commitment from each individual to achieve the goals set forth. Each individual on the team must be ‘all in’. Encouragement from one another is the grease that will keep the wheels turning.

Management should keep all team members happy. But how do they do this? Provide all the ‘big picture’ information to the team. Some team members will require extra time to filter this much information however, they will have an appreciation of precisely how they, as individuals, fit into the company plans. Additionally, give them lots of positive feedback. This can be a simple email note, a phone call or voicemail, or just a simple pat on the back. Encourage each team member and the entire team. Praise! Praise! Praise!

Building a real team gets real results, but it can’t be done with slogans and speeches. You must recognize everyone who uses innovation to find ideas to save money or improve productivity. Start by respecting each person’s individual contribution, showing appreciation, exciting them about their possibilities for achievement. Demonstrate you trust the team by sharing information. Keep the team happy by encouraging their efforts, and require the team members to commit openly to achieve the goals set forth. GO TEAM!

Founded in 1950, United Credit Service, Inc. is a full service, licensed revenue cycle management and debt collection agency in Wisconsin providing effective, customized one on one management and recovery solutions for our business partners. Visit our website at, call 877-723-2902 or check out our YouTube video


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