Positive Attitudes lead to Positive Outcomes

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March 1, 2017 by Harry Stoll

Medical providers are well trained when it comes to treating their patients, but they can sometimes find themselves ill-equipped when it’s time to collect for services rendered.  Medical practices are like other businesses when it comes to revenue cycle management, it can make you or break you. Your ability to collect payment in a timely manner can ultimately determine your profitability.

In a perfect world: you would be able to collect all copays at the time of visit, submit insurance claims once for prompt payment and have patients pay their out-of-pocket portion in full when billed.  But let’s face it that rarely happens. If you don’t stay on top of collections, the revenue cycle can slow down and spiral out of control. Yet, chasing down payments by repeatedly billing and calling patients can be tough, time consuming, and prove to be very frustrating. This can lead to negative feelings towards the collection process and ultimately the patients.  No one wants that.  Medical collections are complex, there’s no doubt about it.  That’s why medical providers seeking help with their revenue cycle should partner with reputable, licensed collection agencies experienced in the sensitive art of medical collections.

United Credit Service has a proven track record for medical collections.  Since our founding in 1950 when we started collecting debt for two local physicians, we’ve been able to help improve the bottom line for literally thousands of healthcare facilities of all types and sizes.   United Credit Service is not only dedicated to collecting the money owed, we are also committed to maintaining your medical facility’s positive image within its community.

To ensure compliance with all state and federal laws, and to make sure that all patient are treated with kindness and respect, UCS provides extensive and ongoing training.  We also record all phone calls and review them for quality control and training purposes.   All of our collectors are ACA certified Collection Specialists and are taught how to achieve the important balance between results and relationships.  Our experienced collectors are diplomats representing the medical facility.  We’ve learned that if our collectors are good communicators, friendly, and exhibit a positive attitude, they will earn the patient’s trust which will allow them (the debtor) to open up and discuss the sensitive financial issues they are facing.

“Our positive, kind approach is proven to be successful by our higher (than industry average) collection rates,” said Rick Brammer, president of UCS.  “Just think about yourself in a similar situation. Who would you rather pay, the nice guy or the one arguing with you?” At UCS, our collectors provide financial counseling to the patients and offer payment solutions beneficial to both the client and the patient. It’s a win-win.

Founded in 1950, United Credit Service, Inc. is a full service, licensed revenue cycle management and debt collection agency in Wisconsin providing effective, customized one on one management and recovery solutions for our business partners. Visit our website at http://www.unitedcreditservice.com, call 877-723-2902, or check out our YouTube video.


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