Four Pillars of Conflict Management

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March 22, 2017 by Lisa Brammer

United Credit Service, Inc.

“In this world, nothing can be said to be certain, except death and taxes.” Far be it for me to try and improve upon the words of Benjamin Franklin, but I think we can add conflict to that list. Because like it or not, if two (or more) people are in a marriage, a family, in the workplace—or anywhere together—conflict will arise. It’s really not a matter of if it will happen, but more of a when will it happen, kind of thing.

I remember back when I was much younger, I had a boss who avoided conflict at all costs. And even though I could see why he dodged dealing with it (conflict made him extremely uncomfortable) I could also see that not addressing it cost the organization plenty. I learned a lot from that boss—I learned a lot about how not to run a business.

Here’s the thing…

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