Monthly Archives: April 2017

  1. Customer is Not Always Right, But is Never Wrong

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    April 26, 2017 by Harry Stoll

    Everyone has heard the old saying, The customer is always right.  This makes companies who say it—and the customers who …
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  2. USPS Informed Delivery®: Innovation or Oxymoron?

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    April 19, 2017 by Mark Hammerstrom

    The United States Postal Service (USPS) provides a critical service to the collections industry. Like most businesses, we rely on …
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