What’s Your One Thing?

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June 10, 2020 by Lisa Brammer

United Credit Service, Inc.

If you’re like me you’ve probably heard the buzz around the catch-phrase: What’s your one thing? Wondering how it all got started I did a little research. Turns out it’s from a self-help business book, The One Thing: The Surprisingly Simple Truth behind Extraordinary Results by Gary Keller and Jay Papasan.

When I first heard the question I knew our one thing right away. Since we are a collection agency you might
think the answer is a no-brainer: to collect money. And yes, you’d be right, we certainly collect
a lot of money. But honestly that’s not our one thing.

Is it compliance?
Another good guess. The debt collection industry is highly regulated at both
state and federal levels. Compliance is extremely important to us here at UCS.
We spend a lot of resources and work hard to stay abreast of all regulations
and what’s happening with court rulings and…

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