Category Archives: Tips of the trade

  1. Improving Your Collections Success by Enhancing the Customer Experience

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    November 4, 2020 by Mark Hammerstrom

    I hope it is no surprise that the experience your patients/customers/clients have with your organization can significantly impact your bottom …
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  2. The Life and Times of Dr. Bill: A Collection Tale

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    October 2, 2019 by Lisa Brammer

    Hi, I’m Doctor Bill. But my friends just call me Bill. I was born at a physician’s office. The day I …
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